Do Verizon have a distinctive competency? If So, what is the Source of that competency? Yes. Verizon have a distinctive competency. Source of competency It has the largest coverage area. Verizon use automated software programs that analyzed the call habits of individual customers. Provide customer care service. How do Verizon’s Customer service capabilities and Coverage Affect the Quality of its service Offering? How Do You think they affect Verizon’s cost structure? Quality of service offering: By provide clear connections and fewer dropped calls than on any other network that affect the quality of its service offering.It was the First wireless provider to connect to the internet in major metropolitans areas via a laptop or cell phone. It had automated software programs to analyze the call habits of individual customer, for which its goal was to anticipate customer needs and satisfaction. Affect on cost structure: Verizon has invested Heavily in it’s customer care function That affects the cost structure of the Verizon wireless.
